FAQ

What areas do you serve?

We're launching in one neighborhood first to build a dense route before expanding. Enter your zip code on the booking form and we'll confirm if you're in our current radius.

How does the standing appointment work?

When you join, you pick a 4-week or 6-week cadence. We schedule your first visit and then your slot recurs automatically. You don't need to re-book. We'll send a text reminder 48 hours before each visit.

What if I need to reschedule?

We ask for 48 hours notice to move a standing appointment. We'll find the next available slot in your cadence window.

Do you take all breeds?

Yes. We've priced by coat type (short, standard, doodle/curly, large/giant) because that's what determines time and effort — not breed name. If you're unsure which applies, contact us.

Is my dog safe in the van?

The van is a fully outfitted, temperature-controlled grooming suite — no cage drying, no group holding areas. Your dog is with the groomer the entire time.

What's the plan member discount?

Recurring clients on a standing 4- or 6-week cadence automatically receive 10% off every groom. The discount activates once your cadence is locked in.

Do you offer one-time grooms?

Occasionally for new clients who want to try before committing to a cadence. If availability allows, we'll fit you in. Standing appointments get priority scheduling.

What payment methods do you accept?

All major cards. We charge the card on file after each visit — no upfront deposits.

Are you licensed and insured?

Yes. Fully licensed master groomer, commercial vehicle insured, and bonded.